Managing an Account with the Customer Portal

The Graebert Customer Portal lets you manage your Graebert Account.

Use the Customer Portal

Profile

To specify and edit your user profile:

  1. In the Customer Portal, click Profile.
  2. Click Contact Information and specify or edit the following:
  3. Click Save.
  4. Click E-mail and do the following, if your e-mail address changed:
    1. In E-mail, type the new e-mail address.
    2. Click Change E-mail.
  5. Click Password and do the following, if you want to change your password:

 

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Products

To view the products you purchased and the trial versions you installed:

  1. In the Customer Portal, click Profile.
  2. Click My Products or My Trials.
  3. Click a product name.

    The information area for the selected product expands.

    You can also use the arrow buttons to expand and collapse the information area of a product.

To add a license of a product:

To monitor duration and other properties of a license:

 

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Devices

To manage the devices you use to run your ARES products:

  1. In the Customer Portal, click Devices.
  2. Click a device name.

    The information area for the selected device expands.

    You can also use the arrow buttons to expand and collapse the information area of a device.

To unbind a license from a device:

  1. Click a device name under Devices.
  2. Select a license that is bound to the device.
  3. Click Unbind.

    The license is disabled and released on the specified device and can be used on another device. It is free now to be bound by the other device.

To remove a device from the list of devices:

  1. Click a device name under Devices.
  2. Click Remove.
  3. Confirm that you want to delete the selected device.

 Note: Removing a device from the list of devices unbinds the licenses and releases the licenses from the device.

To rename a device:

  1. Click a device name under Devices.
  2. Click Rename.
  3. In Display Name, edit the name for the device.
  4. Click Save.

 

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Organization

This section applies only if you are a member of an enterprise or institution that purchased licenses for the organization.

To view the settings of the organization you belong to:

  1. In the Customer Portal, click Organization.
  2. Under Profile, view the information and contact data of the organization you belong to.

 Note: As an administrator of organization licenses, see Administrating Organization Licenses with the Customer Portal.

 

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Related Topics

Creating an Account

Administrating Organization Licenses with the Customer Portal

Parent Topic

Creating and Managing a Graebert Account