Managing a Graebert Account with the Customer Portal

The Graebert Customer Portal lets you manage your Graebert Account.

Use the Customer Portal

• to specify and edit your user profile (see Profile)
• to view the status of products you purchased and of the trial versions you installed, and to add licenses you purchased and monitor them (see Products)
• to manage the devices you use for your licenses (see Devices)
• to specify an enterprise or institution that purchased licenses for the organization and to which you belong (see Organization)

If you are an administrator of organization licenses, click My Account in the Customer Portal menu to access your account details (Profile, Products and Devices).

Profile

To specify and edit your user profile:

1. In the Customer Portal, click Profile.
2. Click Contact Information and specify or edit the following:
   • In Language, select the language you prefer to use within the portal.

     The specified language is also used for member invitation e-mails sent by organization administrators.

   • Under Personal, specify your title, first name, last name, and organization.
   • Under Contact, specify your address and phone number.
3. Click Save.
4. Click E-mail and do the following, if your e-mail address changed:
   1. In E-mail, type the new e-mail address.
   2. Click Change E-mail.
5. Click Password and do the following, if you want to change your password:
   • See Resetting the Password.

Products

To view the ARES products you purchased and the trial versions you installed:

1. In the Customer Portal, click Products.
2. Click My Products or My Trials.
3. Click a product name.

   The information area for the selected product expands.

   You can also use the arrow buttons to expand and collapse the information area of a product.

To add a license of an ARES product:

• See Getting Permission for Your License Online

To monitor duration and other properties of a license:

• See Monitoring Licenses.

Devices

To manage the devices you use to run your ARES products:

1. In the Customer Portal, click Devices.
2. Click a device name.

   The information area for the selected device expands.

   You can also use the arrow buttons to expand and collapse the information area of a device.

To unbind a license from a device:

1. Click a device name under Devices.
2. Select a license that is bound to the device.
3. Click Unbind.

   The license is disabled and released on the specified device and can be used on another device. It is free now to be bound by the other device.

To remove a device from the list of devices:

1. Click a device name under Devices.
2. Click Remove.
3. Confirm that you want to delete the selected device.

 Note: Removing a device from the list of devices unbinds the licenses and releases the licenses from the device.

To rename a device:

1. Click a device name under Devices.
2. Click Change Name.
3. In Display Name, edit the name for the device.
4. Click Save.

Joining and Leaving an Organization

This section applies only if you are a member of an enterprise or institution that purchased licenses for the organization.

You can join an organization in the following situations:

• You received an invitation e-mail
• You have sent a join request

 Note: You can be part of only one organization.

To join an organization:

1. In the Customer Portal, in the menu, click My Organization.
2. Click Join an organization.
3. Type the admin's e-mail address and click Join an Organization.

   A join request is sent to the administrator of the organization. You will receive a confirmation e-mail.

   As long as the administrator has not accepted your request, you can cancel it by clicking Cancel Request.

To view the settings of the organization you belong to:

• In the Customer Portal, in the menu, click My Organization.

  View the information and contact data of the organizations you belong to.

  : Only the administrator can change the information about the organization. As an administrator of organization licenses, see Administrating Organization Licenses with the Customer Portal.

To leave an organization:

1. In the Customer Portal, in the menu, click My Organization.
2. Click Leave This Organization.
3. Read the message and click Continue to confirm.

   You are not member of the specified organization.